Terms of Service
Last updated: January 2024
1. Acceptance of Terms
By using Debt Flow Automation's services, you agree to these Terms of Service. If you do not agree to these terms, you may not use our services.
2. Service Description
Debt Flow Automation provides AI-powered email automation services specifically designed for debt collection agencies. Our AI is trained using your team's actual communication patterns to provide human-like responses.
3. User Responsibilities
You are responsible for:
- Providing accurate information during service setup
- Ensuring compliance with all applicable debt collection laws and regulations
- Reviewing and approving AI training data
- Monitoring AI-generated communications for accuracy
4. Data Usage and Training
By using our services, you grant us permission to:
- Analyze your provided email communications for AI training purposes
- Use anonymized communication patterns to improve our AI models
- Store necessary data to provide ongoing service
5. Service Availability
We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted service and may perform maintenance that temporarily affects availability.
6. Limitation of Liability
Debt Flow Automation shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for services in the preceding 12 months.
7. Termination
Either party may terminate service with 30 days written notice. Upon termination, you will retain access to your data for 90 days, after which it may be permanently deleted.
8. Contact Information
For questions about these terms, contact us at support@debtflowautomation.co.uk.