Custom AI Training
Our AI training process is completely unique in the debt collection industry. Instead of using generic templates, we train our AI using your actual staff conversations to create responses that are truly indistinguishable from human communication.
The Training Process
Data Collection
You provide us with past email conversations from your best-performing admin staff members. We analyze thousands of real interactions to understand communication patterns.
Pattern Analysis
Our AI identifies key patterns in tone, empathy level, decision-making processes, and language preferences specific to your team's approach.
Model Training
We create a custom AI model that replicates your staff's communication style, trained specifically on your organization's successful interactions.
Testing & Refinement
We test the AI with sample scenarios and refine it based on your feedback until responses perfectly match your team's style.
Deployment
Once approved, the AI begins handling emails automatically, with ongoing learning from new interactions to continuously improve.
Ongoing Optimization
Regular performance reviews and adjustments ensure the AI continues to evolve with your team's communication preferences.
What Makes Our Training Different
Human-First Approach
Unlike generic chatbots, our AI learns from real human conversations, capturing the nuances of empathy, professionalism, and problem-solving that make debt collection communication effective.
Your Team's Voice
Each AI model is unique to your organization. It doesn't just follow scripts - it genuinely understands and replicates how your specific team members would handle each situation.
Continuous Learning
The AI continues to learn from new interactions, constantly improving its ability to handle complex scenarios while maintaining your team's communication standards.
Training Requirements
For optimal AI training, we recommend:
- 200+ email conversations from your best admin staff
- Mix of different scenario types (payment plans, hardship, disputes)
- Examples of both successful and challenging interactions
- Clear identification of your preferred communication style
Ready to Train Your Custom AI?
Contact us to discuss your training data requirements and start building an AI that truly represents your team.